TravelSIM Compass

Independent Reviews and Planning for Travel Connectivity

Privacy Policy for TravelSIM Compass

At TravelSIM Compass, we are committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy outlines how we collect, use, and store information when you interact with our website. Our focus is on providing independent reviews and planning resources for travel connectivity, and our data practices reflect this commitment to user privacy.

This policy was last updated on 1st January 2024.

Who We Are (Data Controller)

Entity Name
TravelSIM Compass
Location
Europe (remote/online operations)
Contact Email
[email protected]

As the data controller, TravelSIM Compass determines the purposes and means of processing your personal data. We are dedicated to upholding the principles of data protection, especially regarding the General Data Protection Regulation (GDPR) for individuals within the European Economic Area.

Data We Collect and How We Use It

Our interaction with your personal data is minimal and purposeful. We only collect information that is directly provided by you through our contact forms.

Information collected via contact form submissions:

  • Name: To address you personally in our response.
  • Email Address: To respond to your enquiry.
  • Message Content: To understand the nature of your query and provide an appropriate answer.

We do not collect any other personal data through automated means, nor do we request sensitive personal information. The information you provide is used solely for the purpose of addressing your specific enquiry and improving our services based on user feedback.

Cookies, Local Storage, and Tracking

We believe in a clear and honest approach to digital privacy. Therefore, our website operates with the following principles:

  • No Tracking Cookies: We do not use any cookies for tracking your browsing activity, user analytics, or advertising purposes.
  • Local Storage for Consent: The only use of client-side storage is for a small piece of data in your browser's localStorage. This is exclusively to remember your preference regarding our cookie consent banner. This ensures you don't see the banner repeatedly if you've already acknowledged it. This data is not used to identify you or track your behaviour.
  • No Third-Party Analytics: We do not integrate with Google Analytics, Matomo, or any other third-party analytics services.
  • No Advertising Trackers: There are no advertising pixels or scripts from platforms like Google Ads, Facebook, or any other ad networks embedded on our site.
  • No Social Media Pixels: We do not use social media tracking pixels or widgets that could transmit your data to social media platforms.

Our commitment is to provide information without intruding on your digital privacy. Your visit to TravelSIM Compass is designed to be as private as possible.

Data Retention

We adhere to strict data retention policies to ensure your personal information is not held for longer than necessary.

Contact Enquiries: Data submitted through our contact forms (name, email, message) is retained for a maximum period of up to 12 months from the date of submission. After this period, all identifiable information associated with the enquiry is securely deleted from our systems. This retention period allows us to adequately address follow-up questions, analyse trends in enquiries for service improvement, and comply with any potential legal obligations.

We regularly review our data retention schedules to ensure compliance with relevant regulations and to minimise the amount of personal data we store.

Legal Basis for Processing

Our processing of your personal data is founded on clear legal bases as defined by GDPR:

  1. Consent: When you submit a contact form, you are explicitly providing consent for us to process your name, email address, and message content to respond to your enquiry. You have the right to withdraw this consent at any time by contacting us.
  2. Legitimate Interest: We may process anonymised or aggregated data derived from contact enquiries (e.g., number of enquiries about a specific topic) for our legitimate interest in improving the quality and relevance of the information and services we provide on TravelSIM Compass. This processing is carried out in a way that respects your privacy and does not override your fundamental rights and freedoms.

We ensure that any processing based on legitimate interest is balanced against your rights and freedoms and that appropriate safeguards are in place.

Your Rights Under GDPR

If you are an individual within the European Economic Area, you have several important rights regarding your personal data:

  • Right to Access: You have the right to request copies of your personal data that we hold.
  • Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Right to Erasure (Right to be Forgotten): You have the right to request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
  • Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.
  • Right to Object: You have the right to object to our processing of your personal data, under certain conditions.

We do not engage in automated decision-making or profiling based on your personal data. All interactions and decisions regarding your data are handled by human discretion.

To exercise any of these rights, please contact us via email at [email protected]. We will respond to your request within one month. We may need to verify your identity before fulfilling your request to ensure the security of your data.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "last updated" date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.